Privacy Policy

Scope

This Privacy Policy applies to:

• Visitors to the Knowher.ai website
• Account holders, including recruiters and hiring managers
• Candidates whose information is processed through the platform, as applicable

Information We Collect

We collect the following categories of information:

• Account and profile data: name, work email, authentication identifiers (e.g., Google OAuth subject ID)
• Recruiting and hiring workflow data: job postings, pipeline stages, notes, ratings, and feedback
• Candidate data (as provided by customer or candidate): resume/CV content, contact details, work history, education, and interview notes
• Usage and device data: log data, IP address, browser type, timestamps, and feature usage
• Cookies and similar technologies: session/auth cookies and analytics cookies (if enabled)

How We Use Information

We use the information we collect to:

• Provide and operate the Service, including authentication, access control, and feature delivery
• Improve product functionality, reliability, and performance
• Maintain security, prevent fraud, and detect abuse
• Provide customer support and communicate with you about the Service
• Comply with legal obligations and enforce our terms

How We Share Information

We may share information in the following circumstances:

• Service providers and subprocessors: hosting, analytics, and support tools that help us operate the Service
• Customer admins and authorized users within the customer's account
• Legal and safety: where required by law or to protect rights, safety, and security
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice where required

Data Retention

We retain information for as long as necessary to provide the Service, fulfill our contractual obligations, and comply with legal requirements. Upon account termination, data will be deleted per the applicable contract, subject to legal obligations that may require longer retention.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information. These measures include access controls based on least-privilege principles and encryption in transit (TLS) and, where applicable, at rest. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your jurisdiction, you may have the following rights:

• Access, correct, or update your personal information
• Request deletion of your information, where applicable
• Object to or restrict certain processing, where applicable
• Opt out of marketing communications
• Control cookies via browser settings or cookie banner (if used)

If Knowher.ai processes candidate data on behalf of an employer customer, candidate requests may need to be directed to the employer.

International Transfers

Your information may be processed in countries other than your own. Where applicable, we implement appropriate safeguards to protect information transferred internationally.

Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this page or through the Service. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact us at:

• Email: support@knowher.ai
• Address: Knowher.ai